Sylvia Rivera
Bilingual Leasing Consultant
456-7890 | sylviarivera@echocv.com | @LinkedIn | Tampa, FL
Summary
Experienced leasing consultant with a strong understanding of affordable housing and fair housing regulations. Skilled in customer service, leasing process management, and off-site marketing. Proven success in maintaining high closing ratios and resident retention. Proficient in One-Site Property Management Software, community outreach, and working in fast-paced environments with strong attention to detail.
Experience
Leasing Consultant
Greystar Real Estate Partners | Tampa, FL
June 2021 – Present
- Managed the full leasing process, including property tours, application processing, and lease agreement preparation for more than 200 units.
- Ensured compliance with affordable housing regulations and tenant income qualification requirements.
- Conducted off-site marketing campaigns and supported property marketing plans, contributing to a 10% increase in traffic.
- Maintained an 85% lease closing ratio and consistently exceeded monthly leasing targets.
- Helped organize and manage resident events to support community engagement and retention.
Customer Service Representative
The Home Depot | Tampa, FL
March 2019 – May 2021
- Provided exceptional customer service to a diverse clientele by addressing inquiries and resolving concerns professionally.
- Supported sales efforts that contributed to 15% year-over-year growth in customer satisfaction and loyalty.
- Trained new team members on communication and customer service strategies.
Education
Associate Degree in Business Administration
Hillsborough Community College | Tampa, FL
May 2019
Certifications
- Fair Housing Certification (2021)
- Leasing Professional Certification (NALP) (2020)
Skills
- Leasing processes and closing strategies
- Off-site marketing and community outreach
- Property management software (One-Site)
- Microsoft Word, Outlook, and internet proficiency
Languages
- English: Native
- Spanish: Native