Senior General Manager full preview

28 General Manager Resume Examples

OtterCV

Written by The OtterCV Team

Updated: 6/12/2024•8 min read

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Senior General Manager resume example

Senior General Manager

Retail General Manager resume example

Retail General Manager

Restaurant General Manager resume example

Restaurant General Manager

Branch General Manager resume example

Branch General Manager

Business Unit General Manager resume example

Business Unit General Manager

Operations General Manager resume example

Operations General Manager

Multi-Unit General Manager resume example

Multi-Unit General Manager

Regional General Manager resume example

Regional General Manager

Area General Manager resume example

Area General Manager

General Manager resume example

General Manager

When you think about a general manager’s responsibilities, it can feel like there’s almost nothing they don’t do. From strategic planning and budget management to team leadership and customer relations, a GM faces a wide range of challenges every day.

Research shows that managers spend 54% of their time on administrative tasks, 30% on solving problems and collaborating, 10% on strategy and innovation, and only 7% on developing people and engaging with stakeholders.

The role calls for versatility and adaptability across multiple levels of an organization. General managers stay involved in daily operations, keep up with competing priorities, and avoid micromanagement to protect team morale.

Our general manager resume guide can help you build an application that stands out to recruiters and highlights your broad expertise.

These related resume and cover letter examples are also worth exploring:

General manager resume sample

Use this general manager resume sample as a starting point and tailor it to your own experience. It only takes minutes with the Echocv resume builder.

Lisa Smith

General Manager

lisa.smith@email.com | LinkedIn | New York, NY

Summary

Experienced general manager with over 15 years of success leading teams in dynamic business environments. Proven ability to drive growth, improve operations, and implement strategic initiatives, with strong leadership skills and a passion for team development.

Experience

General Manager

XYZ Corporation, New York, NY
March 2018 – Present

  • Oversee daily operations to ensure efficiency and profitability.
  • Implement strategic plans to improve company performance and customer satisfaction.
  • Lead a team of 150+ employees, fostering a culture of excellence and accountability.
  • Increased revenue by 25% through innovative marketing strategies and operational improvements.

Operations Manager

ABC Enterprises, Chicago, IL
January 2012 – February 2018

  • Managed operational processes and systems while ensuring compliance with industry standards.
  • Developed and executed initiatives that enhanced operational efficiency and reduced costs by 15%.
  • Coordinated with various departments to streamline processes and improve communication.
  • Played a key role in launching a new product line, contributing to a 30% sales increase.

Assistant Manager

LMN Company, Boston, MA
June 2008 – December 2011

  • Assisted with daily operations management and staff supervision.
  • Conducted market research and analysis to support strategic planning.
  • Implemented training programs that improved employee performance and satisfaction.
  • Led a project to upgrade the company's IT systems, resulting in enhanced productivity and data management.

Education

Master of Business Administration (MBA)
Harvard Business School, Boston, MA
Graduated: 2008

Bachelor of Science in Business Administration
University of California, Berkeley, CA
Graduated: 2004

Certifications

  • Certified Manager (CM) – Institute of Certified Professional Managers, 2016
  • Six Sigma Green Belt – American Society for Quality (ASQ), 2014

Skills

  • Strategic Planning
  • Operations Management
  • Leadership & Team Development
  • Financial Analysis & Budgeting
  • Marketing Strategy
  • Process Improvement
  • Customer Relationship Management (CRM)
  • Data Analysis & Reporting

Languages

  • English (Native)
  • Spanish (Proficient)

How to format a general manager resume

Follow these tips for an impeccable resume layout:

  • Resume format: For most general managers, a reverse-chronological resume is the preferred choice because it presents your career history clearly, starting with your most recent role. It works especially well if you have a solid, linear career path and want to highlight recent positions and achievements.
  • Resume design: Choose a professional resume template to make a strong first impression. Use 1” margins on each side and a clean, easy-to-read font such as Lato, Rubik, or Arial. You can also use elegant colors like dark blue, gray, or green to draw attention to your strengths without looking unprofessional. Aim for a 1-page resume and prioritize relevant information instead of listing every project.
  • Header, contact info, & photo: Add a neat header at the top of your resume with essential contact information, including your name, phone number, email address, and job title. Consider adding your LinkedIn profile for a quick overview of your background. You may also include a resume headline to set the tone. As for photos, review the requirements for the specific role. In general, it’s best not to include one, as it may lead to unconscious bias.
  • File formatting: Choose a file type that preserves your design. A PDF is perfect for that and passes ATS (Applicant Tracking Systems) with flying colors. Name your file clearly so hiring managers can identify it right away. Include your first and last name and the word “resume,” for example: FirstName_LastName_Resume.
  • Top sections: Your general manager resume should include these sections: executive summary, work experience, skills, and education. We’ll discuss them in more detail below.

Got a resume already? Test it against our free ATS checker!

Keep in mind the market you’re applying to. For example, a Canadian resume may have a unique layout.

Let’s begin by highlighting your core strength: your experience.

How to write your general manager resume experience

The general manager role is highly versatile, so the responsibilities can vary widely. That can make it harder to decide how to present your experience effectively. Use these tips to format your GM resume:

  • Reverse chronological order: List your work experience starting with your most recent role and moving backward. This helps employers see your most recent and relevant experience first.
  • Clear job titles and company names: Make job titles and company names easy to spot. Include the location and dates of employment for each role.
  • Concise and relevant bullet points: Use bullet points to show your main responsibilities, achievements, and contributions in each position. Focus on measurable results and specific examples of the value you brought to the company.
  • Highlight leadership and management skills: Emphasize leadership, strategic planning, and operational management. Include clear examples of team leadership, project management, and business growth initiatives.
  • Use action verbs and keywords: Begin each bullet point with strong action verbs such as led, managed, developed, or implemented. Add industry-specific keywords from the job description to help your resume pass ATS screening and catch recruiters’ attention.

PRO TIP

Measurable impact is crucial on a GM resume because it shows your ability to drive tangible results and improve organizational performance.

Highlighting quantifiable achievements demonstrates your effectiveness in strategic decision-making, resource management, and your overall contribution to the company’s success.

Focus on Industry and Processes

When reviewing the job description for your target general manager role, focus on two key areas: industry and processes. These job-specific factors should guide how you frame your experience section.

If you are applying for a general manager position in a specific industry, such as hospitality, retail, or aviation, and you have experience in that industry, make sure to emphasize it.

Let’s look at a real-life restaurant general manager job description.

General Manager

General Manager

Position Overview

We are seeking an experienced, results-driven general manager to lead our full-service restaurant. The ideal candidate brings extensive food standards knowledge, strong financial acumen, and a proven ability to manage and develop teams to achieve operational excellence and financial targets. This role is essential to ensuring seamless collaboration between kitchen and front-of-house operations, maintaining high standards for food, service, and facility, and fostering a positive, professional work environment.

Skills & Requirements

  • Minimum 2 years of general manager experience in a full-service restaurant; scratch kitchen experience preferred.
  • Must be at least 21 years old.
  • Excellent verbal and written communication skills.
  • Results-driven, with the ability to coach the team to meet restaurant targets, including Wine Club Community growth.
  • Ability to read, understand, and communicate in English.
  • Demonstrated financial acumen.
  • Extensive food knowledge and standards at the Executive Kitchen Manager level.
  • Proficiency in Microsoft Office Suite.
  • Preferred certifications include ServSafe and applicable state/local licensing requirements.
  • Ability to lift and carry up to 40 lbs.
  • Ability to stand for at least 10 hours per shift.
  • Ability to work 50-60 hours per week.
  • Ability to work flexible shifts and schedules, including weekends and some holidays.

Role & Responsibilities

  • Oversee all aspects of restaurant operations and lead all Management and Hourly Team Members.
  • Follow company policies and manage assigned operating systems.
  • Ensure strong collaboration between kitchen and front-of-house operations.
  • Represent company values and create a respectful, positive, and professional work environment.
  • Manage people by approving hourly team member hiring decisions, ensuring managers effectively direct workgroups, navigating restaurant challenges strategically, and mentoring and developing managers.
  • Take action to ensure financial metrics are met and involve department managers in achieving results.
  • Maintain a strong service focus and ensure execution of all food, service, and facility standards.
  • Achieve monthly sales and profit targets while analyzing and interpreting performance metrics.
  • Be accountable for the overall success and results of the Wine Club Community.
  • Effectively use computer systems, including a POS system, Online Team Member Scheduler, Inventory/Ordering software, and Microsoft Office Suite.
  • Maintain a safe and healthy work environment and uphold food safety standards.
  • Maintain a professional image by following the guidelines in the Team Member Handbook.

Here’s a well-written experience sample tailored to that job ad:

Professional Experience

General Manager

The Gourmet Bistro
06/2018 - 05/2024 · San Francisco, CA

  • Oversaw daily operations and managed a team of 50+ employees, including management and hourly team members.
  • Implemented and followed company policies and operational systems to improve overall efficiency.
  • Ensured smooth collaboration between kitchen and front-of-house operations, fostering a cohesive team environment.
  • Mentored and developed managerial staff, contributing to a 20% improvement in team performance metrics.
  • Consistently achieved monthly sales and profit targets by analyzing metrics to support strategic business decisions.
  • Maintained a safe, healthy work environment and upheld food safety standards, resulting in high health inspection scores.
  • Managed the Wine Club Community, increasing membership by 30% over two years.
  • Operated the POS system, online team member scheduler, and inventory and ordering software to support smooth business operations.
RIGHT

Why this section works:

  • Demonstrates leadership and management skills: It shows the candidate’s ability to lead a large team and manage multiple aspects of restaurant operations, which aligns with the role’s focus on overseeing management and hourly team members.
  • Proven track record in meeting financial goals: The description and bullet points highlight success in achieving sales and profit targets, demonstrating financial acumen and a results-driven approach.
  • Tailored to job requirements: The experience section reflects key responsibilities such as coordinating kitchen and front-of-house operations, mentoring managers, and managing operating systems. This shows direct alignment with the role.

Let’s move on to the skills section of your resume.

General manager skills

Your skills section can show the impact you bring to a company. The most effective approach is to present your skills in the context of your previous job duties and accomplishments.

Which skills should you choose? General manager responsibilities can vary widely, so your best strategy is to target the job posting by identifying the most valued skills and specific keywords.

Select industry-specific hard skills and list them in a separate section. These measurable skills, often supported by certifications, show the technical expertise a general manager needs to handle different areas of the business effectively. Highlighting them makes your qualifications clear and valuable to future employers.

Take your pick from our list:

Best hard skills for your general manager resume

  • Budgeting.
  • P&L understanding.
  • Sales forecasting.
  • Data analysis.
  • Project management.
  • Inventory management.
  • Strategic planning.
  • Supply chain management.
  • Quality control.
  • Risk management.
  • Industry-specific knowledge.
  • Compliance oversight.
  • Microsoft Office Suite proficiency.
  • Customer Relationship Management (CRM) software.
  • Business Intelligence (BI) tools.
  • Enterprise Resource Planning (ERP) systems.
  • Digital marketing.
  • SQL.
  • Financial management software.

Best Soft Skills for General Managers

Soft skills are essential for general managers because they support effective leadership, encourage a positive work culture, and help maintain clear communication. While hard skills provide technical knowledge, soft skills help you apply that knowledge to motivate teams and guide them toward success.

Both hard and soft skills are necessary for becoming a well-rounded general manager. When describing your soft skills, provide enough context so recruiters can accurately understand your abilities.

Here’s a list of the best soft skills to consider:

Now that we’ve covered how your skills were developed through years of hands-on experience, let’s turn to the educational background that supports success in leadership roles.

How to list your certifications and education on your resume

Educational requirements for general manager roles can vary, but a bachelor’s degree is typically expected. Preferred fields are usually related to the role, such as engineering or business. An MBA can also offer a significant advantage in many industries.

Here’s what a strong education section looks like, tailored to the job posting above.

Education

Bachelor of Science in Business Administration
University of California, Los Angeles (UCLA)
09/2010 - 06/2014 · Los Angeles, CA
GPA: 3.9 / 4.0

Relevant coursework: Financial Management, Operations Management, Marketing Strategy, Organizational Behavior

RIGHT

Why this education section stands out

  • Relevant degree and institution: A Bachelor of Science in Business Administration from UCLA is highly relevant to a general manager role and provides a strong foundation in business principles that apply to restaurant management.
  • Inclusion of GPA: A 3.9 GPA on a 4.0 scale highlights strong academic performance and subject-matter competence, which can appeal to employers seeking candidates with a solid educational background.
  • Relevant coursework: Including relevant coursework such as Financial Management and Operations Management closely matches the job requirements and shows preparation for managing restaurant operations.

Certifications can provide a competitive edge, especially in fields where specialized knowledge matters. Depending on your experience and industry, certifications in product management, HR, and related areas may be worth considering.

For general managers, other useful certifications may include project management, business analysis, and leadership development.

Here’s our list of the best certifications for the role:

Now let’s move on to an essential part of your resume: your resume profile.

How to write your general manager resume summary

A compelling resume summary is essential for a general manager because it is often the first thing recruiters and employers read. It should quickly show why you are a strong fit for the role by highlighting relevant experience, key achievements, and the unique value you bring.

A well-written summary can help set you apart from other candidates. Focus on points that showcase your career achievements and core management competencies.

Now let’s look at a strong resume summary for a general manager.

Summary

Dynamic and results-driven General Manager with over 15 years of experience leading diverse teams and managing large-scale operations across multiple industries. Proven success in increasing revenue by 30% and reducing operational costs by 20% through strategic planning and efficiency improvements. Adept at enhancing customer satisfaction and fostering a culture of excellence and innovation. Skilled in strategic planning, team leadership, and resource management, with a strong ability to drive organizational success and growth.

RIGHT

Why it works

  • Emphasizes key achievements: It clearly presents measurable results, such as increasing revenue by 30% and reducing costs by 20%, which helps demonstrate the candidate's impact.
  • Showcases relevant experience: It highlights more than 15 years of experience leading teams and managing operations, underscoring the candidate's extensive background.
  • Highlights core competencies: It focuses on essential skills such as strategic planning, team leadership, and resource management, which align with general manager role requirements.

Now that you’ve crafted a compelling summary that shows your key qualifications and achievements, consider adding other sections that can make your application stand out.

Additional sections for a general manager resume

  • Achievements and awards : Include recognitions that highlight your success and the impact you made in previous roles.

  • Professional affiliations : Memberships in relevant industry associations show your commitment to staying informed and connected in your field.

  • Volunteer experience : Community service or volunteer work can reflect social responsibility and leadership beyond the workplace.

  • Projects : Highlighting specific projects you led or supported gives concrete examples of your problem-solving and project management skills.

  • Languages : Listing languages you speak fluently can help you stand out, especially at companies with a global presence or diverse clientele.

  • Hobbies and interests : This section can present a more well-rounded view of your personality and reveal qualities that may be relevant to the role. Not every hobby needs to have direct market value. Sometimes personal interests simply bring joy, and that alone can support greater focus and dedication in your work.

  • Choose a reverse-chronological resume format to present a strong career overview.

  • Use a resume layout that is easy to read and follow.

  • A little color can help emphasize your strengths.

  • Keep your header clear and professional, and name your file properly.

  • Customize your experience section to show the versatility expected of a general manager.

  • Use quantifiable impact to capture attention in this results-driven profession.

  • Show your soft, or people, skills to help hiring managers understand how you work with others.

  • Consider adding extra sections to show more of your personality.

General Manager resume examples

Explore additional General Manager resume samples and guides and see what works for your level of experience or role.

By Experience

Senior General Manager

Senior General Manager resume preview

General Manager resume examples

Explore additional General Manager resume samples and guides and see what works for your level of experience or role.

By Role

Retail General Manager

Retail General Manager resume preview

Restaurant General Manager

Restaurant General Manager resume preview

Branch General Manager

Branch General Manager resume preview

Business Unit General Manager

Business Unit General Manager resume preview

Operations General Manager

Operations General Manager resume preview

Multi-Unit General Manager

Multi-Unit General Manager resume preview

Regional General Manager

Regional General Manager resume preview

Area General Manager

Area General Manager resume preview

General Manager

General Manager resume preview